Pat Harvey was working at a hospital but was unable to find safe transportation home from her night-shift nursing job. She had to wait up to an hour for the public bus-if it came at all. Even then, the bus stopped several blocks from her apartment, and she worried about walking home alone in the dark. Out of concern for her safety, Pat purchased a van and began transporting herself and her co-workers to and from their jobs. Her inability to secure safe transportation alerted her to the hardship caused by the inadequacies of mass transit in Queens, so she purchased more vans and began to provide transportation for her neighbors.